When it comes to creating an exceptional app user experience, one of the most crucial steps is gathering and acting upon valuable feedback from your users. In today's competitive market, every minute counts, and making data-driven decisions can be the key to driving success.
But manually collecting and analyzing user feedback can be a tedious and inefficient process. Your users might send you feedback on various communication channels, making it challenging to keep track of their suggestions and concerns.
To help you reap the benefits of user feedback with minimal stress, we've curated a list of 19 essential tools that ease the process. These innovative solutions streamline your ability to collect, analyze, and act upon user feedback, allowing you to prioritize improvements that matter most to your target market.
What is User Feedback?
No app or web solution is perfect, and the best-equipped people to spot imperfections are the users themselves. When users point out flaws in your SaaS or other online solutions, don't get defensive – see their feedback as an opportunity to improve your product's efficiency, security, aesthetics, and user-friendliness.
According to data gathered by Super Office, only 1 in 26 dissatisfied customers complain about unsatisfactory services. The other 25 unhappy users switch to a better product without saying a word. Instead of hemorrhaging users, be proactive by asking customers how they feel about your online or offline product.
What Types of User Feedback Tools Are There?
A high-quality user feedback tool should speed up the collection process, motivate users to give feedback, deliver accurate information instantly, and provide clear insight into customer behavior. Various types of tools exist for different needs, including:
- Tools focused on web-based applications
- Tools focused on mobile applications
- Feedback tools for websites
What are the Best User Feedback Tools?
86% of customers are willing to pay more for a better customer experience. Discover what your customers want and give it to them with the help of these top-notch user feedback tools:
- Frill: A user-friendly feedback tool that offers SaaS companies everything they need to gather user feedback and make the most of collected data.
Features: Feedback boards, feature voting tools, public roadmaps, prioritization tools, embeddable widget, announcements hub, inline admin controls, SSO authentication, full translation support, Trello, Jira, and Slack integrations.
Pricing: Frill has a pricing plan for businesses of all shapes and sizes. Small or upcoming businesses can save money with their Startup plan ($25 per month), while larger companies can opt for the $49 or $149 per month plans to unlock unlimited ideas and white-labelling.
- AskNicely: A product feedback software that offers user insights in real-time, allowing your team to take immediate action to improve the product.
Features: AI-powered surveys, conversational feedback tools, real-time feedback delivery, suggested goals, automatic praise distribution, dynamic surveys, feedback analytics.
Pricing: AskNicely's pricing plan is tailored to fit various business needs. Contact their sales team for a custom quote.
By leveraging these essential user feedback tools, you'll be well on your way to creating an exceptional app user experience that drives customer satisfaction and retention.