The Triangle Design
You need three interfaces: Consumer App, Provider App (Driver), and Admin Panel. Each has distinct features and needs.
Real-time Geolocation
Implementing live tracking requires Websockets or MQTT. You must handle sporadic connectivity and GPS drift gracefully.
Matching Algorithms
Matching isn't just "nearest". Consider rating, acceptance rate, vehicle type, and current load. Optimize for system efficiency, not just speed.
Trust and Safety
Background checks, ratings, SOS buttons, and masked phone numbers are essential. Trust is the currency of the gig economy.
Payment Splitting
Use Stripe Connect or similar to split payments automatically. Admin takes a commission; provider gets the rest instantly.
Notifications Strategy
Speed is critical. Use high-priority push notifications and SMS fallbacks to ensure providers accept jobs quickly.
Scaling Supply vs Demand
The chicken and egg problem. Usually, subsidize supply (providers) first to ensure service availability when demand arrives.