The software distribution model known as Software as a Service (SaaS) has revolutionized the way we access and utilize various applications. By delivering software remotely as a web-based service, SaaS apps such as Salesforce, Workday, Concur, and GoToMeeting have become an integral part of modern business operations.

When it comes to supporting SaaS apps, Citrix Workspace provides a unified user experience for configured SaaS apps, virtual apps, or any other workspace resources. With the Secure Private Access service, users can access their SaaS apps with ease, security, and scalability.

To support SaaS apps using the Secure Private Access service, customer admins configure the apps using the service's intuitive UI. They provide the service URL to users, who can then launch the app by clicking on the enumerated SaaS app icon. The SAML assertion provided by the Secure Private Access service is trusted by the SaaS app, ensuring a seamless user experience.

Configuring SaaS Apps

To get started with configuring SaaS apps in Citrix Cloud, follow these steps:

Log In and Select Secure Private Access

Log in to Citrix Cloud and navigate to the Secure Private Access section. From here, click on Applications > App Configuration and then Add an app.

Choose the App Location

In the Where is the application location? field, select Outside my corporate network (Google Connector) for applications hosted outside your organization's private network infrastructure. This will determine the routing path, policies, and access mechanisms that must be applied.

Enter App Details

Enter the following details in the App Details section:

  • App name: A brief description of the app.
  • App description: A brief description of the app that will be displayed to users in the workspace.
  • App category: Add the category and subcategory name (if applicable) under which the app will appear in the Citrix Workspace UI.

Configure App Icon and URL

  • App icon: Click Change icon to change the app icon. The icon file size must be 128x128 pixels.
  • URL: Enter the URL with your customer ID. This URL must contain your customer ID (Citrix Cloud customer ID).

Maintain Consistent Connection

Select the Maintain consistent connection checkbox and choose Internal via Connector as the connectivity type in the App Connectivity section to support consistent connections for SaaS apps.

Finalize App Configuration

Once you've completed the app configuration, click Add application to favorites in Workspace app to add this app as a favorite app in Citrix Workspace app. You can also allow or disallow users from removing the app from their favorites list.

By following these steps and configuring your SaaS apps correctly, you'll be able to provide an optimized user experience for your employees, ensuring seamless access to all necessary applications and resources.