Drivers who deliver food and drink for Just Eat have been experiencing unprecedented difficulties due to a cut-price GPS system provided by Stuart, a company that supplies drivers to some of the biggest restaurant and retail names in Britain. According to the Independent Workers Union of Great Britain (IWGB), dozens of couriers across cities from Exeter to Leeds have lost their jobs as a direct result of being misdirected or forced onto impossible or dangerous routes.
The situation is causing immense stress for those affected, with many describing feelings of hurt and anxiety about their ability to pay rent, bills, and basic expenses. Alex Marshall, president of the IWGB, highlights the devastating impact this has on workers: "People are losing their livelihoods in an instant, and those that are still working are putting their lives at risk."
The issue stems from Stuart's decision to bring its GPS system in-house as a cost-cutting measure. Evidence suggests that Stuart is aware of problems with the system, but instead of addressing them, it has chosen to terminate couriers who deviate from routes or experience issues with the app.
One courier, Adnan Odawa, shared his story with the Observer. After working full-time for Stuart since 2018, he was suddenly terminated via a pro-forma email, citing "severe delays caused by excessive detours." However, Odawa claims that the issue was not with his driving but rather with the app's incorrect GPS location.
The IWGB has investigated over 55 cases since March 2021 and found that in most instances, couriers were given no opportunity to review the decision with human involvement. The union has been campaigning for better working conditions and greater accountability from companies like Stuart.
Other couriers have also shared their stories of frustration and confusion after being terminated due to GPS-related issues. Sandeep Salgotra, 36, worked full-time with Stuart in Leicester until his termination in April. He claims that he received several warnings about the issue but was unable to find any problem with his GPS connection.
The situation highlights the need for greater transparency and accountability in the fitness app development industry. As companies like Stuart continue to prioritize cost-cutting measures over worker well-being, it is crucial that workers have a voice and are protected from the devastating consequences of misguided GPS systems.