As you launch your latest app update, polished to perfection, packed with features that your team swears users will love. The launch day is a success—downloads spike, engagement rises—but then, the cracks appear. Support tickets flood in, reviews turn sour, and ratings plummet. It's not the feature you built—it's the feedback you missed! Take Spotify, for example. When they introduced a redesigned interface, they faced a wave of mixed reactions. But instead of guessing what went wrong, they leveraged in-app feedback tools to pinpoint user frustrations. Real-time insights helped them tweak their design promptly, turning early skeptics into loyal fans. That's the power of listening where it matters most—in the app.

In-app feedback tools go beyond collecting opinions—they provide structured, actionable insights through in-app surveys, product feedback, and contextual feedback. Whether it's identifying usability issues, improving user flows, or validating new features, these tools enable you to stay ahead of user expectations by capturing feedback at critical touchpoints.

The Power of In-App Feedback

To help you find the right in-app survey tool, we've curated a list of the top selections based on key factors: iOS and Android compatibility, advanced user segmentation, targeting options, customizable micro-surveys, and survey-building capabilities. Whether you're refining onboarding flows, troubleshooting feature adoption, or optimizing the mobile experience, these tools ensure you capture and act on user insights effectively.

Top In-App Feedback Tools for 2026

Based on our evaluation, we've selected the best in-app survey tools that offer targeting, user segmentation, SDK capabilities, AI insights, and analytics to help you collect and act on user feedback effectively. Our top picks include Zonka Feedback, Qualtrics, SurveyMonkey, and more.

Why Collect In-App Feedback?

In-app feedback tools are essential for application service-providing businesses and app developers. Here's why:

  • High Response Rates: In-app surveys yield significantly higher response and completion rates, as users can quickly share feedback without leaving the app.
  • Precise Targeting at Key Touchpoints: Unlike generic surveys, in-app surveys can be triggered at the right moment—after a purchase, post-booking, or upon feature interaction. Because the app already knows user details, responses can be more relevant and insightful.
  • Feature Feedback for Continuous Improvement: Whether you've launched a new feature or redesigned an interface, in-app surveys help gauge user reactions instantly. This allows your team to refine features based on actual user input rather than assumptions.

Elevate Your PX with User Insights

Measure user feedback within your app at all touchpoints and get effective user insights to transform and improve your product experience.